Refund Policy

The short version

A render costs us real money the moment we send it to the model. If it fails on our side, you get your money or credits back automatically. If it succeeds, the purchase stands.

Automatically refunded

• The model reports a failure, a cancellation, or an expired task.
• Our submission to the model is rejected before any video is produced.
• The render is accepted for payment but never actually starts.

In these cases the charge is reversed without you asking. If you paid with credits, they return to your balance. If you paid in cash for a single render without an account, the charge goes back to your card through the payment provider, usually within 5–10 business days.

A duplicate subscription renewal is not refunded because it is never charged: a repeat notification for the same transaction is ignored, and one renewal runs per billing period.

Not refunded

• A successful render you dislike. The model produced the video you paid for. Review the photo tips before submitting; a turned head, sunglasses or a covered mouth are the usual causes.
• A face that does not match perfectly. The result is a generative edit, not a deepfake-grade identity copy; small differences in facial features are expected.
• Uploading the wrong photo. Check both photos before you submit.
• Disliking the generated soundtrack. The music is generated by the model as part of the render. The pricing page states that the output includes a soundtrack, and the music is not separately chosen by you.
• Wanting a different set, length or shape. The render always uses the built-in set at 16:9 and about 15 seconds. Those are fixed before you pay, not chosen afterwards.

Credits

One render costs 10 credits; the pack sizes and prices on the pricing page tell you how many renders a purchase covers. Credits do not expire and are not converted to cash. A subscription can be cancelled at any time and stops renewing at the end of the current period; the current period is not pro-rated.

How to request one

Email support@airaplab.com with the link to your video or your order number. Include what went wrong. We answer within two business days.

Chargebacks

Please contact us first. A chargeback on a successful render costs more than the render and slows down the response to everyone else.